Openreach ONT enclosures. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. uk. We're rolling out Ultrafast Full Fibre broadband to 25 million homes and businesses by December 2026. Forum member burakkucat has kindly sent me a scanned copy of the Openreach ONT (Huawei HG8240) user guide which clearly explains what the. New MPF LLU connections have increased by 22p, from £24. We’ll send an Openreach engineer to carry out checks in your property or garden. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. If using a connection over copper, all four ports are available for LAN use. They have all your details and will work. Replace the cover, sliding to the right to close. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. Posts: 2 Registered: 27-02-2021 Fttp ONT showing red fault light 27-02-2021 10:07 AM I have fibre to the premises. Line dropped again to 2-3 mbps with multiple drops per day – plusnet texted to me say fault detected. Re: Ont power cable. Some 3 million customers have also been connected (up from 2. So it had better be good. Nokia fiber modems and ONTs are better than good. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. e. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Looked at ONT and LOS lit red. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. Ask for a different face plate with phone and RJ11 socket as above i. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. Re: Openreach has no connection. A multiport ONT is only useful if these network providers intend to provide multiple services over it. * High reliability. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. (e. Part of the reason for this is that it was only ever really needed for phone services, and it thus makes less sense now that Openreach will. Sometimes they'll need to create new hole. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. Openreach installs their new small ONT modem (no. set deco to router mode. Fix a problem. 5 watts. You need to ensure the mains plug remains connected whenever people are likely to need access to broadband. Hi everyone. 244 Gbps upstream. I checked my kit, power cycled the ONT, still down. that ties in with what IDNet say about a SFI appointment: If an engineer attends the exchange and identifies a fault he/she may not attend the premises and no charge will be applied. Re: Openreach Huawei 4 port ONT model. our products and services. co. L2S in the handover exchange). See: 999_and_faults Openreach ONT LED Status External links 1+1 ONT and Enclosure Factsheet FTTP Faults This page was last modified on 18 April 2023, at 09:23. PON off, or PON and LOS both flashing. Fibre optic link is not Live, or there's an issue between your property and the BT exchange. on 25-05-2021 17h28. Also if/when you do get FTTP at your new place chances are it’ll be an Adtran Head End, which will need an Adtran ONT as these are the ones Openreach are now starting to install on both New Sites and Rural Build Projects. From £195. The Openreach ONT sits in an enclosure along with the Battery Backup Unit (BBU) and Point (TP), transferring electronic signals to the router. At present existing speed tests can be setup in a lot of different ways,. If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property (usually. If it works, then it’s an issue with the router, not the connection. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2. If there are no lights, check the power cable is in firmly and connected to the mains. Here’s a handy guide to what the lights mean. Plug in and light up, showing whether ONU is connected to power, ONU without power connection is useless. Reply. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky. Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. * Wide range 90-264 volt input for world use. Openreach came and installed an ONT FTTP box to the property. What it means. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Jun 7, 2022. Just click on this link to view the Premitel Fibre Termination Point. While the provision of internal wiring beyond the Openreach ONT is the responsibility of able to mount either ONT option. Your ONT is working, your hub is connected, and you’re online. You can also see our report for the previous year. 3) Some people reporting the fault say it is due to a wrong authentication timeout setting, and can be fixed in configuration. Top Member. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. PON flashing and LOS off. 1 stage install – between 9 and 18 working days, depending on availability. Thanks: 4,664. 1. But that all changed last Friday at 10:12am when the service dropped. #3. These have a picture of the ONT 1+0 but not the "new" ONT. Basically they’ve just bought a £30-£50 paper weight. 00 ex VAT a month | 60 months | no connection fee | T&Cs apply. ONT. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Download an entire 4K movie in under 24 minutes and make broken video calls a thing of the past thanks to incredible download speeds of up to 80Mbps and upload speeds of up to 20Mbps. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. . If there’s a fault outside of your property, the engineer will complete any necessary work on the network or at the exchange. Backhaul Extension Services (BES) Backhaul Network Services (BNS) Openreach Network Backhaul Services (ONBS) TDM (Time Division Multiplex) access bearer. The pilot at BT’s Adastral Park facility near Ipswich proved that ‘25G-PON’ could work with the ‘GPON’ and ‘XGS-PON’ technology deployed in Openreach’s infrastructure. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. ONT stands for Optical Network Terminal, sometimes (mistakenly) called an openreach modem. We would like to show you a description here but the site won’t allow us. Openreach chap came earlier on, tried a new ONT but still got the solid red LOS light and then went outside to measure light signal at CSP. We might be held up over permission from a private landowner, for example. The installer came last week and set us all up, -15dB signal etc, all dandy. e. The original Openreach engineer who installed the ONT on 15th February initially tried replacing it with a second one while troubleshooting the connectivity issues, and never registered that new ONT with my account. LOS: Off:. As you say, transformers are fairly inefficient - but for as long as I can remember now, just about all mains powered electronic equipment uses Switched Mode. 18 May 2022 02:14 PM. The wiring you install will be pivotal to their experience. Re: Full fibre - battery unit has fault light on. Please also take a look at the • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. The back-up unit keeps the batteries charged up, and also tells you when the batteries need replacing. The Openreach ONT won’t be removed if you change to another provider that doesn’t use Openreach products , which makes sense , you may at some point want to switch back to BT , or want to use another provider that does use the Openreach network , or you could move out and the new occupant wants to use the OR connection, all that. There will probably be a second cable that comes out of the box which is connected to the ONT. Ask the BT Community. 2 Gbps down, 1. 1 Rating. BT says the hub had a fault which took out the ONT but I doubt. Reply. The engineers bring along the ONT/NTE and an Eero router, string some Cat6 network cable betwixt the two, and you're done. No setup or configuration is required - everything has. I asked a similar question a while back. First agree with your engineer where the FTTP connection will enter your premises. Get Superfast, reliable fibre deals starting from R299 per month. Disconnecting the modem's power cable - wait a few minutes & then reconnect. The ONT has power: Power: Off: There is no power to the ONT. 1 LikeI've just had Fibrus out to install a new connection. Try a new cable if needed. 0 Gbps full fibre capability to my house. Ideally, when the router is connected to the ONT, you'd go to the router's web interface and ask *it* whether the WAN port is running at 1G or 100M. It sounds like a database / addressing issue. If (and its a big if) your speeds fall less than than those quoted on the DSL checker for your new address. Install the replacement batteries, being sure to place them the right way. @elu_one said in BT FTTP & PFSense:. Sky on fttp do the same so one isp may not have faults whilst another may . Then call 999 as soon as it’s safe to do that. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. Reports are on the rise in the UK of phone scams where crooks are calling victims claiming to be from BT Openreach. B. But in return, providers must push FTTP wherever they can. It replaces the traditional copper master socket. The ONT is showing a red fault light (although I can at the moment get online). As for the. Is it possible to replace the Eero as it's just a router with something running openwrt? Or will I have to have the ONT + Eero + openwrt router? Was thinking of the new R5S as there's no rpi4 available. Color change: Green always on: the device is connected to the power supply. At present both Openreach ( BT) and Virgin Media (Liberty Global) are engaged in a significant expansion and upgrade of their respective broadband networks. Openreach’s service, once out of pilot, will be accompanied by two new optical modems (ONT / ONU) – the Nokia G-010G-T and ADTRAN SDX 611Q (pictured), both with 2. If the problem can’t be fixed online you'll be able to arrange an engineer visit. 36 Comments. Mk4. The only way to have Digital Voice is to connect the BT hub directly to the ONT and any other devices to the hub. Phone still ok. Section 2: Create the PPPoE connection. 1 Rating. If interested, please contact your local customer networkThe test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. Openreach have now undertaken 1st and 2nd Stage installation of 1. How do we install Hyperoptic in your home? Our engineer will drill a small hole (10mm), in most cases above your front door, and will run a discreet, surface-mounted cable inside your property to the closest plug socket. It’s far more typical to have a separate ONT with a non-removable built-in optical interface and a copper RJ45 Ethernet port and a separate router (the Openreach and CityFibre and some AltNets deploy this model) or a single combined ONT/router (many AltNet providers). This is so your engineer can secure their ladders and work safely. e. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. Openreach Northern Ireland Annual Review 2020/2021 2 Openreach Northern Ireland Annual Review 2020/2021 3 4-5 A message from our Director, Garret Kavanagh 6-7 The Year in Numbers. How to check Powerline Adapters or BT Mini Connectors are working. 5mm. If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be an issue with the fibre connection coming into your. Hey, so for the past year or so I've been running a mesh network of Deco M4s. It lets us run fibre cables all the way to your home – giving you a faster and more reliable speed. I work for openreach and install and fault FTTP, just for reference. Dec 14, 2017. Openreach Fax. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. Check that the thin white fibre optic cable coming into your. Message 3 of 10. Broadband & phone. Even if they use standard commands does the 3rd party ONT even support all the features etc. Superuser Posts: 13,348. To be fair to PlusNet the ' archaic process for repairs' is the same process all ISP's who use OpenReach infrastructure rely on. Take a look at our Fibre. g. 168. Wait until light turns solid green. To use a non-Vodafone router, you’ll need to contact us for your broadband username and password. Leave untagged, no VLAN, and connect your router to the Openreach ONT: Login: As advised: We allocate a login for one or more lines. It may look like one of these. Line reset back up to. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange and sends. Please can you help. Check your router setup. With FTTP, you'll connect to the Ethernet socket on the Openreach ONT, so you just need PPPoE (so basically any router). The importance of PIA came to the limelight post the European. Fibre Voice Access. So even if you already have an ONT from Openreach, then those who order one of these faster tiers will require another engineer visit to put the new. 73 million). Check that the other end of the broadband cable is correctly inserted into one of the ports on the Optical Network Terminator (ONT). So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. That is just the battery backup unit which means that the internal re-chargeable batteries have gone flat. Openreach Phone Number 1. Overview. Openreach is deploying Adtran's SDX series optical line terminal (OLT) posts and its Mosaic Cloud platform to support its GPON and XGS-PON network. The high-performance forwarding capability ensures the service experience of voice, data and HD video services, and. ULTIMATE Member. I believe it means the battery backup unit is low on battery. The ONT has power: Power: Off: There is no power to the ONT. Fault finding using various industry testers such as an OTDRLooking through your first post again the fibre cable will be secure if it exits the MS as per picture two. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Tyrone. Huawei ONT. Everything’s normal. She said she'd never seen an ONT like this only a different design. If the service is via an alt-net like CityFibre, Freedom Fibre or Community Fibre then service. With Full Fibre you’ll be able to stream 8k TVPower up - unpack your Digital Voice handset and connect the power cable to the back of the charger base. Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. I have tried charging the batteries in a separate charger and even replacing them with a different set but no matter what the Fault light is always lit. C. co. 2Gbps and 1. g. Message 3 of 17 0 Kudos Reply. Light status. About BT. 1 Gbps up. The three lights on the Openreach Nokia ONT are solid green. 01. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. If you're moving into a new build property you'll also find more help and advice. The launch doesn’t come as much of a surprise. Please help. Providing fibre from OCR, Agg, Splitter, CBT to ONT. I have rebooted the ONT several times but to no avail. The board of directors names can be found here Our. "The fibre cable from the CSP to the ONT is designed mainly for internal use, so it is preferable to keep any external run of that as short as possible. If you’ve got another broadband router, try connecting that. There is lots of "should" and "may" but limited hard information. This is a small network termination point. Long time reader first time poster. 06-02-2021 6:01 PM. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. The Openreach ONT can be housed in an optional enclosure providing space to manage the wiring, keeping everything neat and tidy. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. At present, Openreach’s full fibre rollout. Battery Backup Unit (BBU) – If the power supply fails the BBU will provide internet and emergency phone services for a. Re: Open Reach Master Socket 5c and Full Fibre. Vast experience of installing fibre at the exchange headend - OCR & ODF, installing cables and splicing in the underground and overhead network in a timely and quality manner. Once active, the ONT can be connected to your wifi equipment. FTTP uses an Openreach ONT as modem, with output to the ISP or third party router over ethernet. Openreach out again – no fault found – new NTE5C + Mk4. BT) force you to use their kit and I should stay away?Optical Network Terminal (ONT) and then connect the ONT to your wifi router. Caged. Section 3: Connect using a PPPoE connection. I must have called BT more than 50 times. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). The ONT is the small box our engineer installed inside your home when we set up your service. Video- How to test your phone line and check your telephone equipment. This is on the back of my spare Openreach ONT and there's a few unique identifiers which. It was only ever to provide a Power Back Up for the Fibre Voice Access Service in the event of a Power Cut. The ONT will remain the property of Openreach in both installation scenarios. etc. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. What do I do with the cable (that looks a bit like a network cable) that runs between the BBU and the ONT. If its still red after a couple of days, then you will need to replace the rechargeable batteries inside. CityFibre use a different ONT - we have a separate page on that: CityFibre ONT. 8Gbps (both offer 120Mbps upstream), may have to wait a little bit longer as the operator has extended their pilot test for another 3 months. I guess there is noting stopping you complaining directly to OpenReach - might get something fixed quicker. Here’s a handy guide to what the lights mean. . As fibre optic technology evolves, you'll already have everything that you need in your property to get the benefits - upgrade or downgrade your speed without ever needing an engineer to visit your home. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. It is common for some problems to be reported throughout the day. . Time to report a fault if you have not already. Downdetector only reports an incident when the number of problem reports is significantly higher than the. Openreach Phone Number 2. PON flashing and LOS off. 4 Dec 2021 at 16:27 #3 matt100. There can be a charge but Sky will explain that if it applies. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. Openreach battery back-up unit. is it on Openreach’s side or not). This is an example of an ONT: Don’t forget, you can also confirm your current broadband package by checking your welcome. . Here’s a handy guide to what the lights mean. Learn about Full Fibre. The house has an openreach ont which has been in use until the tenants moved out last week. Following pressure from MPs. • Turn the power off for the Openreach modem and the router, then turn it back on and wait five minutes while it reconnects. “One of the challenges for our industry is whether the fault lies in the fiber access network or the home. Even if an engineer installed it for you, wires can become loose over time or get knocked out of place. It provides 1 GE port and 1 POTS port. Please put some tape over the fibre socket on the ONT if you're leaving it unplugged, and put the fibre plug in a little bag. Had FTTP since 4th Aug and it’s been rock solid until this evening. 1, 2, etc. Wholesale Extension Services (WES) and Wholesale End-to-End Services (WEES) WES Aggregation. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. Then just follow our step-by-step guide to install your broadband yourself. Plusnet Menu Broadband Fibre broadband & phone. Line dropped again to 2-3 mbps with multiple drops per day – plusnet texted to me say fault detected. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) From abroad: +44 150 174 7714. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Its lights should all glow a steady green. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. They sent me a third, still stuttery. If you're leaving a property where Ultrafast Full Fibre broadband is already installed please make sure that the Openreach Optical Network Terminator box. 16 per annum. 44 0 objA while ago it appeared to be very stuttery as you say. Broadband - indicates the ONT has a connection to the CityFibre equipment. Welcome to. Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with. The wifi equipment is supplied by Ogi and will be installed by the Openreach Crew. e. Check all the cables are connected properly and haven’t come loose. Use our online guides or contact us for help. That’s why there are already more than 150 million of. The FTTP installers never mentioned what to do should an issue arise. This is used for most of the 160M and 1G services. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. in FTTP-only areas). Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Zarjaz you were right. It’s not very common to provision FTTP using an SFP-style ONT module. Sponsored Links. You. Manage Service. For all other broadband plans, you can use a non-Vodafone router, but it needs to be one that's approved by Openreach. Then just follow our step-by-step guide to install your broadband yourself. The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment. When the Tel and Pon lights have stopped flashing and are. View all contacts. Having trouble with broadband or phone in your new-build home? Here are some things you can try. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. Make sure you give it enough time to power up before you try to connect to it again. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your connection experience iss. Light levels could be misreported, OLT might try and push a firmware that bricks your ONT etc. #1. First noticed the SH2 flashing purple and lastly moved a unit out the way to get a good view of the Openreach modem. The lights should settle within a few minutes. BT Versatility! We can only provide technical advice to customers who have a maintenance contract. When we set up your phone service over fibre, we'll give you a battery back-up unit and a set of four rechargeable batteries. co. Downdetector only reports an incident when the number of problem reports is significantly higher than the. (ezbend) is run in a continuous fault-free length to the alternative position. Their job is to keep your Openreach modem working if there's. So the mystery continues! If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. If the modem's Port light is still off, disconnect the modem's power cable, wait a few moments, reconnect the power cable and wait a few more minutes for the Power light to switch on. It's an Openreach ONT rather than BT. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. ”. Openreach modem (ONT) explained: Ports and models available. those above £100+), as well as any that lacked key package details, failed to clearly display whether their prices included VAT, or where we couldn’t ascertain whether the packages were even Openreach based. My FTTP has been down for 8 days, red LOS light on the ONT. If the pencil batteries only last an hour then the ONT etc must be. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. To make sure you get the best out of your phone and broadband services in your new home watch our videos on getting the best from your router and dealing with any broadband issues. Yes I've got all the login for the TP, I was using it previously for my FTTC setup with Sky as a modem and router. FTTP is often termed ‘full fibre’ or ‘Gigabit broadband’. However if Openreach is unable to update the records or the template was not used then the appointment will go. This may be combined with the second appointment. We’ll do what we can to help. Just type your postcode into our fibre checker and choose your address to find out. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. Here are some answers to help you. Everything’s normal. In both cases, the cable runs directly from one of our exchanges. (ezbend) is run in a continuous fault-free length to the alternative position. Openreach delivers 1 Gbps and will soon provide 2. We’re the recognized leader in FTTH broadband technology and we have an extensive. in deco app, click more > advanced. But that all changed last Friday at 10:12am when the service dropped. Call your service provider who will arrange Openreach to fix your Telephone Fault free of charge *see note below*. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to. Restarting your Business Hub: 1. So really people altering the Network are doing Openreach a favour as they’re generating revenue for them. Openreach plans to have 20 million locations. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21• Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. if ONT power supply missing then I would contact your ISP and get them to send you a new power supply or more likely get openreach visit. One of the next most common faults, relatively speaking, can occur when a non-standard power outage. I wanted my ONT in an internal cupboard, so I ran flexible conduit (with a draw string) under the floor and through the rear wall where I knew the fibre would be entering. The Huawei ones usually always have a sticker with the Serial Number on the front, it’ll begin with SN then a long series of numbers, usually the first batch of numbers end 443. It also applies to Cityfibre based FTTP if connecting your own router to their ONT. Fantastically fast. BT Smart Hub 2. Contact us. It's just a modem. We’ll either install a small socket on the wall by the plug or a. Obviously they’ve sacrificed a few little things. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. Find useful FAQs to help you if you have a query about a broadband fault. Try a new cable if needed. Only 1 issue: the connection to the modem is a little loose as the one on this device. This is a GPON device, and can support speeds up to 1Gb/s. set deco to router mode. Registered: 16-10-2015. Plug the other end in at the wall and switch on.